Privacy & Cookies Policy

Privacy Policy

Wescom Group is a global leader in survival solutions, with specialist manufacturing sites in Australia, Germany, Spain and United Kingdom.  These world-leading and globally recognised companies include; Wescom Signal and Rescue UK Ltd, PW Defence Ltd, Wescom Signal & Rescue Germany GmbH, Wescom Signal and Rescue Spain, S.L. ANP Pharma and MRT, with brands such as Aurora, Comet, Oroquieta, Pains Wessex, sMRT and Wescom Defence. These companies and brands are herein referred to as Wescom Group.

Wescom Group is committed to protecting your personal information and complying with the General Data Protection Regulations (GDPR). This policy describes how we collect, use, store and disclose your personal information.

This policy applies to any personal information provided by you to Wescom Group or through the Wescom Group website (www.wescom-group.com) or provided to Wescom Group via any other means including by our agents, distributors and partners.

Who is responsible for the processing of data?

Who is your contact for issues concerning data privacy?

Where we collect data from?

We process personal data we have received from our customers and/or interested parties as well as from our employees, workers, contractors and business associates. Publicly accessible sources (e.g. Commercial Register or Register of Associations, land register, Registry Office, press, media, internet, list of insolvent debtors) may be used for the collection of personal data. Personal data from other sources shall, where applicable, be collected or processed by consent, contract, legal obligation (if applicable) and/or legitimate interest.

What personal information do we collect?

In general, we process:

• First name, surname
• Date of birth
• Contact details (address, telephone number, email, etc.)
• Contract and billing details
• Bank details
• Images / photos
• Video surveillance (CCTV) (outside area only)

How do we use personal information about you?

• Wescom Group uses this personal information about you:
• To identify who you are when you contact us.
• To provide you with the Wescom Group products or services you have requested and to understand what Wescom Group products you may be interested in.
• To contact you regarding your Wescom Group products to answer your technical queries or general enquiries or to administer warranty or product safety related communications.
• To improve Wescom Group products or services and to carry out customer surveys.
• To resolve complaints or issues you may have with a Wescom Group product or service.
• To send you marketing information about Wescom Group products or services.
• To invite you to Wescom Group events you may be interested in.
• Employee, worker and contractor information will be used in accordance with our Privacy policy for employees, workers and contractors.

Wescom Group will provide your personal information to:

Our service providers who perform services on our behalf, such as marketing fulfilment agencies, agents and distributors and freight forwarding companies.

Investigation authorities, Public, Tax and Government offices, and institutions and banks and financial institutions when necessary or required.

Is data transmitted to a third country?

Yes, data processing is also carried out in a third country (outside of the EU, UK or EEA). Your personal information may be transferred to Wescom Group offices operating in countries outside the European Economic Area (EEA) or may be processed by Wescom Group agents or distributors based or operating outside the EEA. Wescom Group will use appropriate safeguards to ensure that your personal data is treated securely and in accordance the Data Protection legislation in connection to such transfers or processing of your personal data outside the EEA.

How long will my data be stored for?

Your personal information will be held for as long as is required to manage our relationship with you. Wescom Group will carry out periodic data cleanses of this information to ensure that it is up to date and accurate.

What are my data (privacy) rights?

Under the Data Protection legislation, data subjects have the following rights with regards to their personal information:

• the right to be informed about the collection and the use of their personal data
• the right to access personal data and supplementary information
• the right to have inaccurate personal data rectified, or completed if it is incomplete
• the right to erasure (to be forgotten) in certain circumstances
• the right to restrict processing in certain circumstances
• the right to data portability, which allows the data subject to obtain and reuse their personal data for their own purposes across different services
• the right to object to processing in certain circumstances
• rights in relation to automated decision making and profiling
• the right to withdraw consent at any time (where relevant)
• the right to complain to the Information Commissioner

If you’ve given consent for your data to be processed, you can revoke it at any time, but this won’t affect data that’s already been processed. You can also object to your data being processed if it’s based on a legitimate interest. In that case, the data won’t be processed further unless there are important reasons to do so, such as protecting someone’s rights or dealing with legal matters. If you want to use your rights regarding your data, reach out to us or our contact partner for data privacy issues (above).

Are automated decision-making processes employed?

No, no automated decision-making processes are employed.

Is profiling carried out?

No, no profiling takes place.

Complaints

If you have a complaint about the way we are handling your personal information or think we have not complied with our obligations under data protection law, you may contact the appropriate Supervisory Authority.

If you are in the UK you may contact the Information Commissioner’s Office (ICO). See https://ico.org.uk/make-a-complaint/.

If you are in Spain you may contact the Agencia Española de Protección de Datos (AEPD). See https://www.aepd.es.

If you are in Germany, depending on the German federal state you are in. See

• Baden-Württemberg: https://www.baden-wuerttemberg.datenschutz.de/
• Bayern (Öffentlicher Bereich): https://www.lda.bayern.de/de/index.html
• Bayern (Privater Bereich): https://www.lda.bayern.de/de/index.html
• Berlin: https://www.datenschutz-berlin.de/
• Brandenburg: https://www.lda.brandenburg.de/lda/de/
• Bremen: Die Landesbeauftragte für Datenschutz und Informationsfreiheit der Freien Hansestadt Bremen https://www.datenschutz.bremen.de/
• Hamburg: https://datenschutz-hamburg.de//
• Hessen: https://datenschutz.hessen.de/
• Mecklenburg-Vorpommern: https://www.datenschutz-mv.de/
• Niedersachsen: https://lfd.niedersachsen.de/startseite/
• Nordrhein-Westfalen: https://www.ldi.nrw.de/
• Rheinland-Pfalz: https://www.datenschutz.rlp.de/de/startseite/
• Saarland: https://www.datenschutz.saarland.de/
• Sachsen: https://www.datenschutz.sachsen.de/
• Sachsen-Anhalt: https://datenschutz.sachsen-anhalt.de/datenschutz-in-sachsen-anhalt
• Schleswig-Holstein: https://www.datenschutzzentrum.de/
• Thüringen: https://www.tlfdi.de/
  

Cookie Policy

What are Cookies

Cookies are text files containing small amounts of information which are downloaded to your browser or hard drive of your device.  These cookies allow us to distinguish your browser from that of other users of our website.  Cookies may store your preferences and other information but cannot read data off your hard disk or read cookie files created by other sites.

Cookies do lots of different jobs.  They help us to provide you with a good experience when you browse our website and also allow us to improve our site both generally and for your specific use.

Cookies themselves cannot be used to identify you personally, although please see notes below regarding linkage of information gained with personally identifiable information.

Acceptance of Cookies

When you first access our site, you will receive a message advising you that cookies are in use.  This message may also appear in the event that we change any cookies in use that have a bearing on this policy.  By clicking to accept, closing the message or continuing to browse the site, you signify that you understand and agree to the use of these cookies, as further described in this policy.

Most web browsers allow some control of most cookies through the browser settings including the ability to refuse or restrict cookies.  You may also delete cookies after they have been placed on your device.  However if you do not accept, restrict or delete cookies at any time, this may affect the functionality of the site and it may take more time to work.  You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

Cookies that We Use

The cookies we use on this site are as follows:

Opt-In Cookie

If you chose to accept cookies, we then use a cookie to record your acceptance of the use of cookies on our site.  We also use cookies to test if your browser is set to allow cookies.

Strictly necessary cookies

These are cookies that are required for the operation of our website for it to work properly.  They include, for example, cookies that stop unauthorised posting of content and further cookies that enable you to make use of services provided through the site. These expire at the end of the session when a user exits browser.

Analytical or performance cookies

These analytical cookies are used to recognise different new and returning visitors and count the number of visitors to the site and to see how visitors use our site and move around it when they are using it.  The performance cookies also measure the performance of the site and its various pages.  We use the information to compile reports and to help us improve the site.  The cookies collect information in an anonymous form, including the number of visitors to the site, the pages they have visited on the site and where visitors have come to the site from, and the performance of pages.  This allows us to make improvements to the site by understanding how people use it and the user experience.  They do not track your browsing activity on other websites.  These cookies include Google Analytics.   Certain of these cookies do remain on your browser after the end of a session for varying periods of between 24 hours and 2 years.

Functionality or customisation cookies

These are used to recognise you when you return to our site.   They also collect information about how users access and move through the site. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).  Certain of these cookies do remain on your browser after the end of a session for varying periods of between 24 hours and 2 years.

Targeting cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed.  We will use this information to make our website and the advertising displayed on it more relevant to your interests.   Where an individual has previously submitted personal information on the site (for example, through our contact form) and the same device is then used to revisit the site we may link the information obtained from use of certain of these cookies (Pardot cookie being an example) with the personal information previously obtained so that we have a greater understanding of the interests of the person visiting the site through the device and can therefore seek to make our contact with you (in accordance with our privacy policy) more relevant to your interests.  Certain of these cookies do remain on your browser after the end of a session for varying periods of between 24 hours and 5 years.

General

We may edit this policy from time to time. Please check this policy regularly for any changes.

Last updated: 18/10/2023